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Continuing Modernization Efforts to Best Serve Customers and Improve Efficiency
by John T. Daugherty | 9/13/2019

Over the next several months, Ginnie Mae’s technology innovation will continue ramping up to meet the needs of the industry we serve. We’ve long understood that having the strongest possible technology platform is essential to handle our increasing volume — now at over $2 trillion of MBS outstanding.

In the coming months, we’re rolling out a number of new initiatives to benefit our industry partners:

  • MyGinnieMae Portal: Launching this year, this next-generation platform for stakeholders will provide a full-service solution to accessing our business applications in one secure place.
  • Centralized Help Desk: In 2020, we are looking to consolidate our existing 1-800 numbers into a single Help Desk that will better manage and organize inquiries based on their urgency and complexity. An improved documentation and classification system will also allow Ginnie Mae to identify areas of reoccurring need and performance improvements.
  • Single-Family Pool Delivery Module: Improving how we manage and align our data collection is an important aspect of our modernization efforts, especially given the industry’s ongoing expansion of digital mortgage issuance. With this new module, which will be launched as a pilot in the next few months, we aim to assist Issuers in delivering single-family pools, as well as to adapt to innovations within our industry.

These technology and systems innovations are being put into effect in accordance with our Ginnie Mae 2020 initiative we announced in June 2018.

At Ginnie Mae, the future is always just around the corner, and the implementation of these new services and platforms are just the latest elements in our ongoing technology upgrade. We’re very excited about what the future holds.

Ginnie in Brief Contributors
Michael R. Bright
Ginnie Mae
Michael Drayne
Gregory A. Keith
Maren Kasper
Tamara Togans
Roy Hormuth
John F. Getchis
John T. Daugherty
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Last Modified: 5/24/2018 10:44 AM