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General Inquiries

We strive to respond to every inquiry with an answer or appropriate referral as quickly as possible.

Before submitting an inquiry, please review our FAQs, MBS Disclosure Data, Doing Business with Ginnie Mae or Consumer Education sections. Many questions can be answered from one of these sections.

For example:

  • Do you need assistance purchasing/renting a home or have questions about a loan modification? Our Consumer Education section and associated FAQs explain Ginnie Mae's role in these processes.

  • Do you have questions about data that Ginnie Mae discloses (e.g., loan-level, pool-level, CUSIP, factors, coupons, delinquency rates)? Our MBS Disclosure Data section provides contact information for these questions.

If you are unable to find an answer to your question or the appropriate contact information on our website, please complete the form below. Don't forget to include a correct e-mail address so we're able to respond in a timely manner! 

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Last Modified: 6/28/2014 9:00 AM