Ginnie Mae provides a number of resources for information about our company, business, and efforts to expand affordable housing in America. Please contact us through any of the resources listed below.
Remember: E-mail is not a secure communication method. Do not send Social Security numbers or financial account information via e-mail.
For additional contact information related to doing business with Ginnie Mae, please review the Ginnie Mae MBS Guide.
For general inquiries, please use this form.
Before submitting a general inquiry, please take a moment to review our contact information below, our FAQs, or our Consumer Education section. These sections provide answers to the most commonly asked questions.
Please send any general, written correspondence to
451 Seventh Street, Room B-133
Washington, DC 20410
Doing Business with Ginnie Mae
Annual Financial Results
Per APM 12-09, Issuers are required to submit their annual audited financial statements and supplemental documents to Ginnie Mae electronically using the Independent Public Accounting (IPA) module in the Ginnie Mae Enterprise Portal.
Applying to Become an Issuer
For information on applying to become an Issuer with Ginnie Mae, please visit the “How to Become an Issuer” page.
If you have questions about becoming an Issuer or to check on the status of your application, please send an e-mail to Ginnie Mae Issuer Applications or call the help line at (202) 475-7826.
New Issuer applications require overnight delivery to the following address:
Attn: Enterprise Risk
550 12th Street, S.W., 3rd Floor
Washington, DC 20024
Please contact the Office of Capital Markets at (202) 401-8970 if you have questions about:
Eligibility for Ginnie Mae Multiclass Securities Programs
Real Estate Mortgage Investment Conduits (REMIC)
Stripped Mortgage-Backed Securities
Please contact the U.S. Housing and Urban Development Congressional and Intergovernmental Relations department for questions about Ginnie Mae’s congressional and intergovernmental relations. For the department’s staff directory, please click here.
All approved Issuers must apply for Ginnie Mae’s commitment authority before it may issue Ginnie Mae securities. For information on Ginnie Mae’s commitment authority or to submit forms HUD-11700 and HUD-11704, please send an e-mail to Ginnie Mae Commitment Authority.
Please contact Ginnie Mae/Deloitte & Touche, LLP at (703) 310-2838 if you have questions about:
Written correspondence regarding compliance reviews can be sent to
Ginnie Mae/Deloitte & Touche, LLP
4301 N. Fairfax Drive, Suite 210
Arlington, VA 22203
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Employer Identification Numbers
Please contact the Internal Revenue Service (IRS) Center Entity Control Office if you have any questions about employer identification numbers. The appropriate IRS Service Center is based on state in which the Issuer is located.
Please see Appendix III-8 of Ginnie Mae's MBS Guide for information on obtaining an EIN address.
Please contact Greg Keith at (202) 475-4918 if you have questions about:
Enterprise Data & Technology Solutions
Please contact Barbara Cooper-Jones at (202) 475-7817 if you have questions about:
Information Technology Support and Solutions
Business Process Improvement Initiative (BPI)
Project Management Governance and Oversight Activities
Fidelity Bond and Errors & Omission Insurance Renewal
Per APM 12-09, Issuers are required to submit their insurance (fidelity bond and errors & omissions) to Ginnie Mae electronically using the Independent Public Accounting (IPA) module in the Ginnie Mae Enterprise Portal.
Please contact Jude Koval at (202) 475-8664 if you have questions about:
Financial Reports, Quarterly
Please visit www.mbfrf.org or send an e-mail to firstname.lastname@example.org if you have any questions about quarterly financial reports.
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Ginnie Mae Relationship Services
Please contact Ginnie Mae Relationship Services at (800) 234-4662, option 4, if you have questions about:
Central Paying and Transfer Agent (Remaining Principal Balances)
Pool Processing Agent (Pool and Loan Package Documents)
Payment to Security Holders
Letters of Credit
New Pool Issuance
Ginnie Mae’s Enterprise Portal (GMEP)
Securities (Lost or Transfers)
Ginnie Mae's Relationship Services can also be reached by written correspondence at
Ginnie Mae Relationship Services
C/O Bank of New York
101 Barclay Street - 8 East
New York, NY 10286
If you are an institutional investor and are interested in participating in Ginnie Mae’s multiclass program, please review the Ginnie Mae Multiclass Securities Guide or contact Capital Markets at (202) 401-8970 or via e-mail at InvestorInquiries@hud.gov.
If you are an individual investor, please contact your broker directly. Ginnie Mae does not buy, sell, or lend Ginnie Mae securities.
Issuer & Portfolio Mangement
Please contact the Office of Issuer & Portfolio Management at (202) 708-1535 if you have questions about:
Eligibility for Ginnie Mae MBS Program
Ginnie Mae I MBS
Ginnie Mae II MBS
Former Taylor, Bean & Whitaker Borrowers – currently serviced by Bank of America
Former Lend America Borrowers – currently serviced by LoanCare
Defaulted Portfolio Management
Loan-level Reporting, Monthly
For information on monthly, loan-level reporting, please call the Ginnie Mae hotline at (888) 446-6434, option 6.
Please contact Kimberly Woods at (202) 475-4976 if you have questions about:
Monthly Reporting/ Issuer Assistance
Please contact the Ginnie Mae Data Collection Agent at (888) 446-6434 if you have any questions about:
Please contact Gina Screen at (202) 475-7816 if you have questions about:
Please contact Daniel Kahn at (202) 475-2122 or send an e-mail to Investor Inquiries if you have questions about:
Ginnie Mae Pool Processing
REMIC Information Agent
Paying and Transfer Agent
Central Registry Agent
Securities (Early Pool Termination)
Transfers of Servicing (MERS)
Please send an e-mail to Ginnie Mae Training if you are a new Issuer and need training on Ginnie Mae forms and systems.
Ginnie Mae makes it attractive for investors around the world to invest their money in the U.S. housing market; and, because Ginnie Mae provides liquidity to the mortgage market, Ginnie Mae’s role is frequently misunderstood. Ginnie Mae is the guarantor of the security for which Federal Housing Administration (FHA), Veterans Affairs (VA), U.S. Department of Agriculture’s Rural Development program (RD), and Housing and Urban Development’s Public and Indian Housing program (PIH) mortgage loans serve as collateral.
Because Ginnie Mae guarantees the security, it carries Ginnie Mae’s name. As a result, borrowers are often mistakenly advised that Ginnie Mae determines eligibility for loan modifications, though we do not. The loan modification process is managed by the loan servicer according to the guidelines of the insuring agency.
If you have concerns or questions about your government-insured loan, you should contact the agency which insured your loan. Information that may help consumers get in touch with the appropriate government agency is below.
If you have questions about the Federal Housing Administration (FHA) program, call 1-800-225-5342.
If you have questions about the Veterans Affairs (VA) Home Loan Guaranty program, call 1-800-827-1000.
If you have questions about the Rural Development (RD) program, call the USDA’s Centralized Servicing Center at 1-800-414-1226.
If you have questions about the PIH program, call the PIH Customer Service Center at 1-800-955-2232
If you have a loan that is not government insured or guaranteed, call HOPE NOW at 1-888-995-4673.