contact_information

Before submitting a general inquiry, please take a moment to review our contact information below or visit our FAQs section. These sections provide answers to the most commonly asked questions. For general inquiries, please use this form.​

Please send any general, written correspondence to:

Ginnie Mae
451 Seventh Street, Room B-133
Washington, DC 20410

Per APM 12-09, Issuers are required to submit their annual audited financial statements and supplemental documents to Ginnie Mae electronically using the Independent Public Accounting (IPA) module in the Ginnie Mae Enterprise Portal. ​

For information on applying to become an Issuer with Ginnie Mae, please visit the “How to Become an Issuer” page.

If you have questions about becoming an Issuer or to check on the status of your application, please send an e-mail to Ginnie Mae Issuer Applications or call the help line at (202) 475-7826.

New Issuer applications require overnight delivery to the following address:

Ginnie Mae
Attn: Enterprise Risk
550 12th Street, S.W., 3rd Floor
Washington, DC 20024​

Please contact John F. Getchis at (202) 401-8970 or send an email to Investor Inquiries if you have questions about:

All approved Issuers must apply for Ginnie Mae’s commitment authority before it may issue Ginnie Mae securities. For information on Ginnie Mae’s commitment authority or to submit forms HUD-11700 and HUD-11704, please send an e-mail to Ginnie Mae Commitment Authority. ​

Please contact the U.S. Housing and Urban Development Congressional and Intergovernmental Relations department for questions about Ginnie Mae’s congressional and intergovernmental relations. For the department’s staff directory, please click here.​

Ginnie Mae makes it attractive for investors around the world to invest their money in the U.S. housing market; and, because Ginnie Mae provides liquidity to the mortgage market, Ginnie Mae’s role is frequently misunderstood. Ginnie Mae is the guarantor of the security for which Federal Housing Administration (FHA), Veterans Affairs (VA), U.S. Department of Agriculture’s Rural Development program (RD), and Housing and Urban Development’s Public and Indian Housing program (PIH) mortgage loans serve as collateral.

Because Ginnie Mae guarantees the security, it carries Ginnie Mae’s name. As a result, borrowers are often mistakenly advised that Ginnie Mae determines eligibility for loan modifications, though we do not. The loan modification process is managed by the loan servicer according to the guidelines of the insuring agency.

If you have concerns or questions about your government-insured loan, you should contact the agency which insured your loan. Information that may help consumers get in touch with the appropriate government agency is below.

• If you have questions about the Federal Housing Administration (FHA) program, call 1-800-225-5342.

• If you have questions about the Veterans Affairs (VA) Home Loan Guaranty program, call 1-800-827-1000.

• If you have questions about the Rural Development (RD) program, call the USDA’s Centralized Servicing Center at 1-800-414-1226.

• If you have questions about the PIH program, call the PIH Customer Service Center at 1-800-955-2232

• If you have a loan that is not government insured or guaranteed, call HOPE NOW at 1-888-995-4673.​

Please contact the Internal Revenue Service (IRS) Center Entity Control Office if you have any questions about employer identification numbers. The appropriate IRS Service Center is based on state in which the Issuer is located.

Please see Chapter 10-9 of Ginnie Mae's MBS Guide for information on obtaining an EIN address.​

Please contact Barbara Cooper-Jones at (202) 708-3205 if you have questions about:

• Information Technology Support and Solutions

• Business Process Improvement Initiative (BPI)

• Project Management Governance and Oversight Activities​

Please contact Greg A. Keith at (202) 475-8748 if you have questions about:

• Risk Management Initiatives

• Continuity of Operations Plan (COOP)

Per APM 12-09, Issuers are required to submit their insurance (fidelity bond and errors & omissions) to Ginnie Mae electronically using the Independent Public Accounting (IPA) module in the Ginnie Mae Enterprise Portal. ​

Please contact Thomas R. Weakland at (202) 401-2064 if you have questions about:

• Annual Reports

• Fiscal Year Budget

• Internal Controls, Governance, and Compliance

Please visit www.mbfrf.org or send an e-mail to administrator@mbfrf.org if you have any questions about quarterly financial reports.

Please contact Ginnie Mae Relationship Services at (800) 234-4662, option 4, if you have questions about:

• Central Paying and Transfer Agent (Remaining Principal Balances)

• Pool Processing Agent (Pool and Loan Package Documents)

• Payment to Security Holders

• Letters of Credit

• New Pool Issuance

• Ginnie Mae’s Enterprise Portal (GMEP)

• GinnieNET

• Pool Transfers

• Securities (Lost or Transfers)

Ginnie Mae's Relationship Services can also be reached by written correspondence at

Ginnie Mae Relationship Services
C/O Bank of New York
101 Barclay Street - 8 East
New York, NY 10286 ​

If you are an institutional investor and are interested in participating in Ginnie Mae’s multiclass program, please review the Ginnie Mae Multiclass Securities Guide or contact Capital Markets at (202) 401-8970 or via e-mail at InvestorInquiries@hud.gov.

If you are an individual investor, please contact your broker directly. Ginnie Mae does not buy, sell, or lend Ginnie Mae securities.

Please contact Michael R. Drayne at (202) 475-4930 if you have questions about:

• Eligibility for Ginnie Mae MBS Program

• Single-Family MBS

• Manufactured Housing

• Multifamily MBS

• HMBS

• Ginnie Mae I MBS

• Ginnie Mae II MBS

• Disaster Assistance

• Document Custodians

• Defaulted Portfolio Management

For additional contact information related to doing business with Ginnie Mae, please review the Ginnie Mae MBS Guide.

For information on monthly, loan-level reporting, please call the Ginnie Mae hotline at (888) 446-6434, option 1. ​

Please contact Deborah A. Hernandez at (202) 401-8794 if you have questions about:

• Administrative Management Services

• Procurement / Purchasing

• Job Opportunities​

Please contact Gina B. Screen at (202) 475-7816 if you have questions about:

• Media Interviews

• Issuance and UPB Data

• Press Releases

• Marketing

• Ginnie Mae Statements

• Ginnie Mae Attendance at Conferences ​

Please contact the Ginnie Mae Data Collection Agent at (888) 446-6434 if you have any questions about:

• Monthly RFS Reporting Problems

• Request Assistance from the Issuer Support Group​

Please contact John T. Daugherty at (202) 708-2884 if you have questions about:

• Ginnie Mae Pool Processing

• Paying and Transfer Agent

• Central Registry Agent

• Securities (Early Pool Termination)

• Transfers of Servicing (MERS) ​

Please send an e-mail to Ginnie Mae Training if you are a new Issuer and need training on Ginnie Mae forms and systems.​

Please send an e-mail to the Ginnie Mae Website Manager if you have questions about Ginnie Mae’s website.​