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Frequently Asked Questions (FAQs)​

This FAQ is for summary purposes only. All terms and conditions of the MBS Program are in the applicable Guaranty Agreement and the Guide. Where there is any inconsistency between this FAQ and the applicable Guaranty Agreement or the Guide, the provisions of the applicable Guaranty Agreement or the Guide will govern.
 
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Is there any way I can see which positions I have applied for or find out the status of these vacancies?
 
Will these new fields require the asterisk * for communicating removed items on the Various Loan Record?
 
What should be reported if a loan origination involved both a Broker and a Correspondent?
 
What should be reported if a lender originates loans on both Retail and a Correspondent basis?
 
If Ginnie Mae does not work directly with consumers, who are Ginnie Mae’s customers?
 
If Ginnie Mae does not work directly with consumers, what is Ginnie Mae’s responsibility to me and my mortgage?
 
I am struggling to pay my mortgage. Who should I talk to?
 
My mortgage company told me that Ginnie Mae owns my loan. Is this true?
 
My mortgage company sold my mortgage's servicing rights to another mortgage company. Is Ginnie Mae involved with this transfer?
 
Is Ginnie Mae part of the Mortgage Servicing Settlement?